TUI UK&I. TUI. TUI are ATOL protected they should abide by the rules for all tour operators and refund the money they are holding and no they wont go bust they will up the price of holidays when all this is over and if they keep my money they will no doubt charge me more than I paid for this holiday. A fourth put. Tui has now promised to contact all customers with unspent refund credit notes proactively, and let them know this can be converted to a refund. The refund came with no explanation, but TPG had mentioned Ballard’s case specifically when inquiring about Grand Circle’s policy. For a cash refund or to speak to someone about your options, you can ring TUI on 0203 451 2868. They may wait until the last Thursday before your holiday to check the updated government travel corridor list in hope that they can resume holidays there. However, not all travel firms are ignoring their obligations to customers. Received refund within 2 days, very efficient process.Tui will not send you to a destination that isn’t on the corridor list. Calls cost 7p / min plus your companies access charge. If you need extra information on travel updates and travel ban laws, visit here. 5.9M likes. easyJet, initially only offered refunds through customer services but … If you are looking to speak with customer service, the TUI contact number is: 0845 682 0190. If customers do not wish to rebook or claim a voucher, you can contact British Airways on 0800 727 800 to discuss your refund options. TUI will deal with each complaint about the services they offer individually as they take any complaints very seriously. You can chase the company if you don’t get your refund on time. The airline has also provided the option … Meanwhile, customers of other providers like Tui and Lastminute.com reported that it was almost impossible to contact them. Once you have received your refund credit, contact their dedicated TUI team on 0203 451 2868 to discuss a cash refund. Holidays & Flights: +44 (0)203 451 2688 (Opening times: Monday - Friday 09.00 - 19.00, Saturday 09.00 - 18.00, Sunday 10.00 - 17.00) Cruises: New bookings: 0203 451 2682 "Refund those who have been waiting weeks for their money. TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. 5.9M likes. enter the captcha code for sending out an email to TUI. In contacting TUI, they have tried to absolve themselves of any responsibility, refusing to provide refunds or compensation for their abhorrent lack of customer care. Someone else put: "We were due to travel on 4th, still no contact from #TUI… * Pls. One of the biggest excuses with TUI at the moment concerning refunds is ‘your refund has been actioned but 99% of TUI staff are on leave due to the coronavirus so we don’t know when the refund will be issued’ is this just a way for TUI to keep hold of the money for longer, and if so what should TUI customers do to get their money back? If customers do need to request a refund before receiving their refund credit email, they can contact us via 0203 451 2868 between 9am and 7pm from Monday to Friday… TUI tells us holidaymakers will have the option of a cash refund or the choice of an alternative holiday of the same cash amount to another destination. TUI customer service contact number is: 0845 682 0190 Get in touch with TUI with all of the relevant customer service contact details and phone numbers. If you can’t find what you’re looking for, please feel free to contact us. Contact for Customers If you have a query, take a look at our Ask a Question section. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. This email will contain a refund code, … It’s worth telling the company when you contact them if you need the money urgently, for example if you’ve lost your job because of coronavirus. Disgraceful behaviour @TUIUK." Here to help 8am-midnight, 7 days a week. If you've already accepted refund credit notes, Tui will email you to let you know that you can swap it for a cash refund, which will be paid within 14 days. Refunds at British Airways are only being processed by customer services which, of course, is impossible to contact. Johnson did not receive a refund at that time. If Tui does issue you with a refund credit note, our advice is to contact them to say you don’t accept it and want a cash refund, but also fill in the cash refund form as soon as possible. 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