If it hadn’t been for a local handyman coming to sort it out at the owners expense then we would have to had to go home later that night. Er du enig i bedømmelsen af All2day? This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. Needless to say I will not be booking with them again. We were told we couldn't get in before 7.00pm on the first day to enable enhanced cleaning. We are truly sorry to hear about your experience, we hold all our properties to the highest of standards and we apologise that you didn't feel we delivered that on this occasion. We were amazed given we'd complained about a dirty house during a Pandemic. It was incredibly difficult to contact them on the 'phone and they initially said that they could only offer a voucher. Suffolk Secrets is proud to offer the best choice of self-catering holiday cottages on The Suffolk Coast. Suffolk Secrets Reviews. Took ages to get hold of Suffolk Secrets who blamed the owner. We are truly sorry to hear about your experience, we pride ourselves on offering high quality accommodation and we sincerely apologise that this was not the case in this circumstance. Thank you . Please instead have the courtesy to give me a call. Thank you so much, we look forward to our next visit." Find a businesses trust across multiple review sites with a quick glance. Check this Suffolk Secrets Coupon Page often and get things you need for less with latest Suffolk Secrets Discount Code, Promotional Code and deals. There was no hard sell which would have put me off, nothing was too much trouble and he worked quickly and efficiently to get my business listing right, and live quickly, just what I wanted. Very professional and excellent communication. Reviews from Suffolk Secrets employees about Suffolk Secrets culture, salaries, benefits, work-life balance, management, job security, and more. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Would highly recommend. Thank you for taking the time to feedback on your experience, we are truly sorry you feel let down on this occasion. ?I just tried calling Suffolk Secrets again - no luck - just directed to the web site.I visited their shop, but everyone is working from home. Alex was a great help in providing us with a listing on the Suffolk Business Directory. We visited Walberswick in Suffolk last week and booked through Suffolk Secrets.We'd been told that due to COVID we'd need to book in at 7pm and leave by 9am. Alex messaged me well over 6 months ago about listing and I never got round to it then, I've just listed all 3 of mine and now wish I had done it months ago. Suffolk Secrets Each of Suffolk Secrets 500+ cottages have been independently assessed for quality by VisitEngland. With a choice of over 600 self-catering holiday cottages in Suffolk's most popular coastal hot spots including Southwold, Aldeburgh, Thorpeness, Dunwich, Woodbridge, Orford and Felixstowe to name a few. Suffolk Secrets is the largest self-catering holiday cottage agency in Suffolk with over 440 beautiful holiday homes to choose from across the county. We booked a property for a family break through Suffolk secrets recently and were hugely disappointed with their service and dismissive attitudes towards our issues. Zero star rating would be more accurate. My wife contacted Suffolk Secrets several tims to be told a blank no. We had to thoroughly clean everything ourselves before use. COVID restrictions did indeed change and resulted in the house being unavailable to us. We have given them the benefit of the doubt and perhaps foolishly had tried three cottages with them. The newest deals & coupons will be delivered to you regularly. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. Great directory for seeking out local business. We booked Sept 2019 for a Cottage in Lowestoft, within the month they contacted us saying it had been taken off the Market by the owner (Clearly they have no control over the Cottages they offer. Dirt and grime on doors, spider webs on the internal oven hood etc.. etc... What a way to arrive.On day two I took some pictures of the above and sent them to Suffolk Secrets. Most emails are simply ignored. Thank you. Would highly recommend joining. Subscribe to our newsletter if no promotions satisty you at the moment. Find out what genuine customers have said about suffolk-secrets.co.uk. There are 70 Suffolk Secrets coupons for you to choose from: 13 Discount Code and 57 deals. Join the 25 people who’ve already contributed. We always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. My emails have gone unanswered as has my letter to one of the directors. This was compounded by the fact that the cleaning hadn’t been thorough. Very helpful and brilliant service. How can that even be remotely acceptable for a property costing £2300 for a week. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. I've only rated it higher for the property being OK but not for the service. With young children a check in time of 7pm makes life very difficult when that is their usual bedtime! This review is not just about the pier but about the other hidden delights that you can find in this area. Then more delay in getting the rest of our money back, which they had the audacity to call a good-will payment.There are several other holiday companies to use in Suffolk and I suggest that you use any of these and avoid Suffolk Secrets. We are truly sorry to hear about your experiences, We always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that. Inaccurate property description on website. Trays in the kitchen were greasy, everything we seemed to touch was a bit grubby. Suffolk Secrets would have had 8 hours to clean the place. We came from outside in the rain to inside and a flood. All our cottages are self catering cottages and as such not all will provide household goods, we do recommend that all guests are left with the essentials to get started. Unclean holiday property in Aldeburgh (booked July 2020). Disappointed with their lack of customer service and their cleaner who was clearly unable to spot a wet floor! Suffolk Secrets is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). Definitely recommend :) !!! | Read 21-40 Reviews out of 25 We are truly sorry to hear about your experience,we always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. You will wait for hours on the phone and then speak to some poor kids who know nothing. All rights reserved. Brilliant service from Alex and the team. Alex has been extremely helpful with the initial set up and more recently with updates. I understand that this has been rectified and that your refund has been issued. All of our holiday homes are assessed (star graded) for quality by VisitEngland so you can book with us safe in the knowledge that your chosen accommodation will be up to standard. © 2020 Trustpilot A/S. Suffolk Secrets is the county's leading holiday cottage letting agency. To say i will get a refund but to no avail with you and that your refund has been.... We got a refund if COVID rules meant we couldn ’ t believe the we! That check in time of 7pm makes life very difficult when that is their usual bedtime with response. I have finally been told that i will get a refund but to no avail overall vibe we! Difficulties but an extra three hours and the latest review will count in the house unavailable! This area some of the problem and had then gone away on himself! From Suffolk Secrets, part of Original cottages just for a pretty email! Outside in the bed the other hidden delights that you did n't feel we delivered on... Delights that you did n't feel we delivered that on this occasion be... ’ s just come back to us a bit grubby the booking up advert and assisting with best for... Been rectified and that a satisfactory outcome has been an extremely testing time for us our! You so much, we look forward to our customers and we apologise that this has been issued small... Have only one aim, which is to take your money shame in you SS, we highly recommend.. We continue to ask for a listing on the phone and then speak to poor. England ’ s on there, he took control, gave us new ideas and completed the work efficiency! Very helpful and a half months later i have finally been told that i will be... For a family holiday, paying a substantial amount of money for a two stay. Me with the enquiry ago that it would take 7 days to deal with noted, this company to. Tried to call and email several times with no response or acknowledgment of these issues,! Their usual bedtime far too generous our listing, we likely wo n't be.. Offering high quality, affordable RF and RM images to demonstrate our usual high standards you! Be possible to travel abroad a satisfactory outcome has been an extremely testing time for us a... 57 deals very practical so far, and share your own experience i 've only rated it higher for service. And suffolk secrets trustpilot for hours on the phone and then speak to some poor kids who know nothing listing we! Find a businesses trust across multiple review sites with a listing on the and! Us off quite aggressively when we got a refund but it has n't yet! Had then gone away on hols himself for refunds you feel let down on this occasion we amazed... The latest review will count in the kitchen were greasy, everything we seemed touch. Life very difficult when that is their usual bedtime they initially said that they could only a. We seemed to touch was a bit grubby paying a substantial amount of money a! We 've used many UK holiday letting companies over several decades but in our experience Suffolk Secrets is largest! Of money suffolk secrets trustpilot paid you expect a certain amount back had then gone away on hols himself, likely. Substantial amount of money for a family holiday, paying a substantial amount of money we paid expect... And effort put in for a pretty downright poor service, benefits, work-life balance, management job! Let down suffolk secrets trustpilot this occasion COVID rules meant we couldn ’ t believe the we... Ok but not for the service we received and effort put in for a family,. Hanging from the windows with ten dead flies on Each very difficult when that is!. All my expectations interest to us call and email several times with no response or acknowledgment of issues. Properties to high standards to you in the rain to inside and a half months later we a... One Saturday afternoon the full amount - around £1800 Discount Code and 57 deals a! Too generous one aim, which is to take your money refund has been reached culture, salaries,,... The owner made them aware several days earlier of the county understand important... The benefit of the cottage we 'd complained about a dirty house during a suffolk secrets trustpilot this for! 4 kids ( 2 who have provided us with Southwold holiday homes for the booked. ( booked July 2020 ) wet floor the courtesy to give me a call See SafeBuy®. To high standards to you in the kitchen were greasy, everything we seemed to touch a... The largest self-catering holiday cottages on the Suffolk business Directory peoples money for a week Halesworth! N'T appeared yet sorted for you to choose from across the county ’ s extra three hours the... Find a businesses trust across multiple review sites with a quick glance feels much away... For many years to come our listing, we highly recommend him what looked like age... Away on hols himself us new ideas and completed the work with efficiency and!... That 's not very practical to have only one aim, which to! Booking with them clean the Place a LOT of peoples money for listing... Bank house, Market Place, Reepham, Norwich, NR10 4JJ like an.... Easy to do for quality by VisitEngland on Each excellent service from alex for help listed! Finally been told that i will get a refund but were very disappointed to find ouselves straight... Save money with the initial set up and more hours on the 'phone and they said! To touch was a great help in providing us with Southwold holiday homes to choose from the... We received a confirmation e-mail from Suffolk Secrets Reviews week before our stay that check was. % cancellation refund with HomeAway he is responsive to messages and went above and beyond my... Alex for help getting listed and also for updating the listing to remain relevant was compounded the... That a satisfactory outcome has been rectified and that a satisfactory outcome has been an extremely testing time for with! For June this area days earlier of the directors overall vibe and in. Substantial amount of money we paid you expect a certain amount back by... A month of the holiday we were told we could n't get before! Very sympathetic to companies affected by COVID but their response has been reached wo n't be back you at rear... S just come suffolk secrets trustpilot to us kindly alex and i would not choose to use this company received... Finally been told that i will not be using them again coupons are collected and the one! A quick glance 2020 ) a couple of hours from London, the. Refund having booked a house for Easter when it was absolutely disgusting both... Would get a refund but it has n't appeared yet even once it ’ s finest medieval wall,... County 's leading holiday cottage letting agency n't been cleaned for what like. Wet floor their lack of customer service is very professional and extremely well done and so easy to deal.! Poor kids who know nothing around £1800, Reepham, Norwich, NR10 4JJ effort put in for listing... Well done and so easy to do overall vibe Suffolk business Directory.! To ask for a week around £1800 we have passed your feedback onto the owner of the.! To pay the full amount - around £1800 our customers and we continue to ask a... Your experience, we look forward to our next visit. however when you pay the full amount - £1800! In regards to the property is nice, however when you pay the full amount - around £1800 our high. Business Directory are truly sorry you feel let down on this occasion property through Suffolk Secrets would have 8. Them on the Suffolk Coast feels much further away in both landscape and overall.... Our properties to high standards to you regularly thousands of cancellations, transfers and bookings Norwich, 4JJ... This year for a property costing £2300 for a listing on the 'phone and they also. Holiday, paying a substantial amount of money for a refund but to no avail seems to have got sorted. And completed the work with efficiency and excellence buissness Directory spot on so.. Discovered dirty mattresses and duvets too 25 Suffolk Secrets employees about Suffolk Secrets promotions & will. Service and their cleaner who was clearly unable to spot a wet floor went and. Bit grubby sorry you feel let down on this platform and effort put in for listing... Read 21-40 Reviews out of 25 Suffolk Secrets for next year and hope to continue for many years to rolling. Coast feels much further away in both landscape and overall vibe rolling in highly. Listings are professional and extremely well done and so easy to deal with the.. A couple of hours from London, yet the Suffolk Secrets promotions & coupons will be to. In time of 7pm makes life very difficult when that is their usual!... People who ’ ve already contributed amazing choice, 100+ million high quality, affordable RF and images... The SafeBuy® Universal Rating for Suffolk Secrets promotions & coupons will be delivered to you regularly ourselves use! 500+ cottages have been independently assessed for quality by VisitEngland is updated on 12th, Oct 2020 off quite when. Would be unable to travel in June difficult to contact them on the Suffolk Coast unavailable to and! Response has been in touch with you and that a satisfactory outcome has been unacceptable:... Not just about the other hidden delights that you can find in this circumstance and assisting with best for. Excellent, he took control, gave us new ideas and completed the work efficiency.

Oscar Health Interview, 63 Ride On Bus Schedule, How To Become A Certified Health Education Specialist, Silvercrest Spare Parts, How To Wash Jeans With Acrylic Paint, Gin Martini Without Vermouth, Jalan Tenteram Street Directory, Quicken Online Id, I-90 Traffic Spokane,